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IT Help Desk FAQs

IT Help Desk Has Moved to a New Location

The IT Help Desk has moved to a new location in the Governors Building on the Mid City Campus. The IT Help Desk is now located on the first floor, Room 114. The new area is designed to serve BRCC students, faculty, and staff more efficiently. The IT Help Desk is located directly across from the Human Resources Department. For computer assistance, contact the helpdesk@mybrcc.edu or call 225-216-8448.

LOLA

How do I find my LOLA username?

Click the "Don’t know my Username" option located in the “Help” section on the LOLA login page and enter your email address and your date of birth to find your username.

How do I create or change my LOLA password?

Click the “Don’t know Password" option, located in the “Help” section on the LOLA login page. Enter your email address and date of birth, and a code will be emailed to you. Enter the code, select okay. Select change password. Enter your new password twice. Please be certain to read the password requirements carefully.   

Canvas

Why am I not receiving email notifications from my instructors?

In Canvas:

  1. Go to "Settings."
  2. Select "Notifications."
  3. Set the frequency options for notifications, for each item. We recommend "ASAP." 

Make sure that you have added a valid email address to your Profile in Canvas. A valid email address is your BRCC Student Email address; however, you are allowed to add your personal email address.  

Note: Although you are allowed to add other email addresses to your Canvas profile, your instructor is only responsible for replying back to your BRCC email address. 

Email

What is my email username?

Your username should be:
LOLA username@bears.mybrcc.edu

What is my email password?

Your default password should be:
Welcome2brcc

Note: We recommend that you change this password to your LOLA password

If I am Faculty or Staff, how do I check my spam email?

Office 365 email has filters in place to protect users from spam and malicious email like phishing scams.

Open Computer Labs

  • Louisiana Building 128B
  • Magnolia Library
  • Governors 129
  • Frazier Campus 124
  • Automotive Training Center

BRCC Connect 

How do I register for BRCC Connect (RAVE), the text and email alert system for the campus?

To register for BRCC Connect:

  1. Go to BRCC's homepage at mybrcc.edu.
  2. Select "Login."
  3. From the dropdown menu, select "BRCC Connect." 
  4. At the top of the page, select "Register."

Important information:

  • Your username is your BRCC student email address.
  • Click forgot password to reset your password to your LOLA password.
  • If this is your first time logging in to BRCC Connect, you will need to update your profile.

BRCC Mobile App

How do I sign in to the BRCC Mobile App 

The Baton Rouge Community College App brings campus to your fingertips and enables you to connect with the BRCC community. In order to sign in to the BRCC Mobile App, you must be a registered student.  Your LOLA username and password credentials will allow you to communicate socially with other students and keep up with current events.  Visit the Google Play Store (Android Users), or Apple Store (iPhone users) to download our app.

Microsoft Office

I am a student. How do download Microsoft Office?

Click here to download  Microsoft Office.